Frequently Asked Questions (FAQ)

What versions of Crystal Reports does CRChart work with?

CRChart/Desktop works with Crystal Reports 9, 10, 11, XI as well as Crystal Reports 2008, 2011, 2013 and 2016.

CRChart/Developer works with Visual Studio 2010 and higher and supports .NET 4.0 and higher in both Win32 and Win64.

CRChart/Enterprise works with Crystal Reports 2008, 2011, 2013 and the recently released Crystal Reports 2016. It supports SAP 4.0, 4.1, 4.2 running on 32 and 64bit Windows servers. It does not support CR4E or the Mac/Java/Linux/Solaris versions of Crystal Reports.

Are CRChart graphs 100% compatible with my existing Crystal Reports graphs?

YES. Your existing reports with charts in them will look like they always have. The Chart Expert and Chart UI in Crystal Reports work like they always have. If you do not use any CRChart features/functions, you will notice no difference in your charting functionality.

How is CRChart licensed and sold?

Do you offer a support contract?

All versions of CRChart come with unlimited tier 1 support for 60-days. Beyond that, customers can purchase a one-year support contract for a fee of 20% of the customer's licensed configuration. The support contract guarantees priority response to questions/issues as well as access to the latest version(s) of CRChart.

What kind of technical support is available?

You may contact us by phone ((310) 271-8248) during normal business hours (9am-5pm PST, M-F) or by eMail (at We also have a user-forum where you may post problems/comments/questions and share ideas with other CRChart customers. Customers with valid support agreements also have access to a priority problem/help request form in the customer-only section of our webpage.

What kind of bugs/issues will Three D Graphics respond to?

Three D Graphics will ONLY respond to the following types of bugs/issues:

Three D Graphics will NOT officially respond to chart problems that occur in both our product and the original chart library - those are considered bugs in Crystal Reports that are just being faithfully reproduced due to our 100% compatibility feature.

Will CRChart run on Solaris/Linux/Mac?

NO. CRChart will work only with Crystal Reports products deployed on Windows.

Does CRChart work with Crystal Reports for Enterprise (CR4E)?

NO. CR4E uses a different underlying software stack and is not compatible with CRChart.

Does CRChart work with SAP 4.x and InfoView?


How up-to-date is CRChart with SAP "hot fixes" and maintenance releases?

Very up-to-date. Our agreement with SAP ensures that our product is always perfectly in-synch with the release versions of Crystal Reports. We get "advance" editions of upcoming Crystal Reports patches/builds so we have plenty of opportunity to confirm compatibility between CRChart and new versions of Crystal Reports.

What is Three D Graphics' relationship to SAP?

Three D Graphics is an OEM supplier of chart technology to SAP and is the original developer of the charting engine in Crystal Reports. We have a long-standing business relationship with them and work closely with them on various visualization projects. We also supply visualization technology to many other Business Intelligence companies including Cognos, MicroStrategy and Information Builders.

What is your upgrade/maintenance policy?

For each CRChart product you own you may choose to purchase a one-year upgrade/maintenance agreement. During the length of this agreement you will be given access to all new versions of this product.

Can I use a title field to specify a chart title I want to see AND also use it to send CRChart Macros?

YES. Simply add a tilde (~) to the end of your title and then add as many CRChart macros as needed.

I have multiple versions of Crystal Reports on my PC (for example, Crystal Reports 2008, 2011 and XI) -How many copies of CRChart do I need?

ONE. A license for any version of CRChart includes the proper libraries for older versions of Crystal Reports as well as the most recent.

What happens if I open a report built with CRChart on another computer that is running a version of Crystal Reports without CRChart?

Which Crystal Reports file does CRChart replace to enable its macro capabilities?

SSCSDK80.DLL - the chart engine file.

Do you offer any other versions of CRChart?

I don't see the chart feature I need listed. Can you help me?

CRChart is a product from
Three D Graphics, Inc.
Los Angeles, CA 90064 (