Frequently Asked Questions (FAQ)

What versions of Crystal Reports does CRChart work with?

CRChart/Desktop works with Crystal Reports 9, 10, 11, XI as well as Crystal Reports 2008, 2011, 2013 and 2016.

CRChart/Developer works with Visual Studio 2010 and higher and supports .NET 4.0 and higher in both Win32 and Win64.

CRChart/Enterprise works with Crystal Reports 2008, 2011, 2013 and the recently released Crystal Reports 2016. It supports SAP 4.0, 4.1, 4.2 running on 32 and 64bit Windows servers. It does not support CR4E or the Mac/Java/Linux/Solaris versions of Crystal Reports.

Are CRChart graphs 100% compatible with my existing Crystal Reports graphs?

YES. Your existing reports with charts in them will look like they always have. The Chart Expert and Chart UI in Crystal Reports work like they always have. If you do not use any CRChart features/functions, you will notice no difference in your charting functionality.

How is CRChart licensed and sold?

• CRChart/Desktop(US$199): Our product for the small business developer who uses Crystal Reports desktop only and does not deploy the reports in a server or viewer environment. Does not include any server or viewer deployment rights and is limited to a single PC.
• CRChart/Developer (US$1499): Our product for Visual Studio / .NET Developers. Includes Win32 and Win64 libraries for the latest version(s) of Crystal Reports Runtime and Visual Studio.
• CRChart/Enterprise(US$2499): Our product for authors/developers who use Crystal Reports as an authoring tool and then deploy their reports with SAP4.x or Crystal Server. Includes unlimited developer seat licenses and unlimited viewer seat licenses. Also includes a single server license (additional server licenses are $999).

Do you offer a support contract?

All versions of CRChart come with unlimited tier 1 support for 60-days. Beyond that, customers can purchase a one-year support contract for a fee of 20% of the customer's licensed configuration. The support contract guarantees priority response to questions/issues as well as access to the latest version(s) of CRChart.

What kind of technical support is available?

You may contact us by phone ((310) 271-8248) during normal business hours (9am-5pm PST, M-F) or by eMail (at crchart@threedgraphics.com). We also have a user-forum where you may post problems/comments/questions and share ideas with other CRChart customers. Customers with valid support agreements also have access to a priority problem/help request form in the customer-only section of our webpage.

What kind of bugs/issues will Three D Graphics respond to?

Three D Graphics will ONLY respond to the following types of bugs/issues:

• Those related to CRChart macros and the effect of these commands on the appearance of a chart.

• Differences in behavior/appearance between running CRChart vs. running the "original" chart library (i.e. a problem that occurs when using our library but does not occur if you use the original library that came with Crystal Reports).

Three D Graphics will NOT officially respond to chart problems that occur in both our product and the original chart library - those are considered bugs in Crystal Reports that are just being faithfully reproduced due to our 100% compatibility feature.

Will CRChart run on Solaris/Linux/Mac?

NO. CRChart will work only with Crystal Reports products deployed on Windows.

Does CRChart work with Crystal Reports for Enterprise (CR4E)?

NO. CR4E uses a different underlying software stack and is not compatible with CRChart.

Does CRChart work with SAP 4.x and InfoView?

Yes.

Very up-to-date. Our agreement with SAP ensures that our product is always perfectly in-synch with the release versions of Crystal Reports. We get "advance" editions of upcoming Crystal Reports patches/builds so we have plenty of opportunity to confirm compatibility between CRChart and new versions of Crystal Reports.

What is Three D Graphics' relationship to SAP?

Three D Graphics is an OEM supplier of chart technology to SAP and is the original developer of the charting engine in Crystal Reports. We have a long-standing business relationship with them and work closely with them on various visualization projects. We also supply visualization technology to many other Business Intelligence companies including Cognos, MicroStrategy and Information Builders.

What is your upgrade/maintenance policy?

For each CRChart product you own you may choose to purchase a one-year upgrade/maintenance agreement. During the length of this agreement you will be given access to all new versions of this product.

Can I use a title field to specify a chart title I want to see AND also use it to send CRChart Macros?

YES. Simply add a tilde (~) to the end of your title and then add as many CRChart macros as needed.

I have multiple versions of Crystal Reports on my PC (for example, Crystal Reports 2008, 2011 and XI) -How many copies of CRChart do I need?

ONE. A license for any version of CRChart includes the proper libraries for older versions of Crystal Reports as well as the most recent.

What happens if I open a report built with CRChart on another computer that is running a version of Crystal Reports without CRChart?

• If your report has no charts in it or has charts that never used CRChart macros, there will be no difference: the reports will look identical.

• If your report contains charts that only use CRChart macros that are marked ascompatible with original, your reports will still look the same! Certain CRChart features can be serialized into your .rpt file and viewed successfully even when opened by a version of Crystal Reports that does not have our product installed.

• If your report contains charts that use CRChart macros that are marked asNOT compatible with original, the charts in your reports will look different. The report will not cause a crash, but it will likely draw differently and treat the CRChart macros like regular chart titles.

Which Crystal Reports file does CRChart replace to enable its macro capabilities?

SSCSDK80.DLL - the chart engine file.

• For Enterprise developers and desktop authors, this is typically found at C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86
• For 64-bit .NET developers, the file is typically found at C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win64_x64
• Other versions (such as CR 9, XI, etc can be located in this table).
• For .NET developers, please note that the library is part of the Crystal Runtime deployment/merge module.
  

• We offer an IBCS "Hichert Success" variant of CRChart through our European partner CubeServ. Please contact us at crchart@threedgraphics.com for additional details.
  

I don't see the chart feature I need listed. Can you help me?

• We are very interested in adding new capabilities to CRChart. If you have a good idea for a feature, please send it to us. If it makes sense, we'll try and add it to our next version.

• We are also available for "customization" of CRChart. Our engineering team can quickly add almost any data-visualization you can dream of. For new feature consideration or customization terms/fees, please contact crchart@threedgraphics.com